At Galuxia, we want you to be completely satisfied with your winter wardrobe purchase. If your item isn’t the perfect fit or style, we offer a straightforward return and refund process.
1. Return Window
We accept returns within 30 days from the date your package was delivered. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with tags attached, and in its original packaging.
2. How to Initiate a Return
To start a return, please contact our support team at info@galuxia.shop with your order number and the reason for the return. We will provide you with the correct return address and a Return Authorization (RA) number.
Please Note: Do not send items back to the address on the original shipping label without contacting us first, as this will delay your refund.
3. Return Shipping Costs & Labels
For Defective or Incorrect Items: If we sent the wrong item or it arrived damaged, Galuxia will provide a pre-paid return shipping label at no cost to you.
4. Restocking Fees
No Restocking Fees: We do not charge a restocking fee for any returned items that meet our return conditions.
5. Refund Processing Time
Once your return is received and inspected, we will send you an email notification.
If approved, your refund will be processed immediately.
The credit will automatically be applied to your original method of payment (Credit Card or PayPal) within 5 – 10 business days, depending on your bank’s processing time.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Gift cards
Items marked as “Final Sale” on the product page
Contact Us for Returns
Store Name: Galuxia
Address: 1450 S Vandeventer Ave, St. Louis, MO 63110, United States
Phone: +1 (314) 669-1663
Email: info@galuxia.shop
Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
Response Time: Our customer support team responds within 24 business hours on working days.